Refund policy

Refund & Return Policy

Last Updated: October 30, 2026

At BR STORE, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided that:

  • The product is unused and in its original condition.

  • Original packaging, tags, and accessories are included where applicable.

  • Proof of purchase or an order number is provided.

Products that are damaged, defective, or incorrectly delivered will be reviewed separately.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or videos showing the issue.

We will review your request and provide an appropriate resolution in accordance with applicable law.

3. How to Request a Return

To request a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Share photographs or videos if requested.

  4. Wait for return instructions before shipping the product back.

4. Refund Eligibility

Refunds may be provided for approved returns, cancelled prepaid orders, or products that are damaged, defective, or incorrectly supplied, as applicable.

All refund requests will be reviewed according to this policy and applicable consumer protection laws.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible.

For Cash on Delivery orders, customers may be asked to provide suitable bank account or mobile wallet details for the refund.

Processing times may vary depending on the payment provider or financial institution.

6. Return Shipping Costs

If a product is confirmed to be damaged, defective, or incorrectly supplied, we will explain the appropriate return and resolution arrangements.

For other eligible returns, customers may be responsible for return shipping costs unless otherwise agreed or required by law.

7. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

8. Non-Returnable Products

Certain products may not be eligible for change-of-mind returns due to hygiene, safety, personalization, or other legitimate restrictions, where permitted by law.

This does not affect any applicable rights relating to damaged, defective, or incorrectly supplied products.

9. Contact Information

For return or refund assistance, please contact BR STORE through the contact information published on our website.

Store Name: BR STORE
Website: https://brstore.store
Business Address: City Housing, B Block, Pakistan.